Terms of Service

These Terms form a binding agreement between you and BrainLoot (referred to as “BrainLoot”, “we”, “us”, “our”). For legal notices, email legal@brainloot.app.

By creating an account or otherwise accessing BrainLoot, you accept these Terms. If you do not accept them, you must not use the service.

You must be at least 13 years old (or the digital-services age of consent in your country, if higher) to use BrainLoot. You confirm that the information you give us at sign-up is accurate, you are responsible for keeping your credentials secure, and you are responsible for all activity carried out from your account. You must notify us promptly at support@brainloot.app if you suspect unauthorised access.

BrainLoot provides hosted planning, task, deck, and guild collaboration tools, optionally with paid plans unlocking additional capacity, seats, or features. Features and limits in effect at any time depend on your active subscription state and are described at the point of purchase and in the in-app billing surface.

You must not, and must not permit anyone using your account to:

• break the law or violate someone else’s rights, including intellectual property rights;
• upload or transmit unlawful, defamatory, harassing, fraudulent, or grossly offensive content;
• upload malware, attempt to reverse-engineer the service, or perform unauthorised security testing;
• scrape, mass-export, or systematically copy content not belonging to you;
• use the service to send spam or unsolicited communications;
• impersonate another person or misrepresent your affiliation with any person or organisation;
• use the service to process personal data in a way that breaks UK GDPR or similar laws;
• circumvent plan limits, seat limits, or billing controls.

We may investigate suspected breaches of this section, remove offending content, suspend the account, and (in serious cases) terminate the account. Where lawful, we may report illegal activity to the relevant authority.

You keep all intellectual property rights in the workspace, deck, card, attachment, comment, feedback, and related content you submit (“Your Content”). You grant BrainLoot a non-exclusive, worldwide, royalty-free licence to host, store, transmit, back up, display, and process Your Content for the limited purpose of operating the service for you and the people you invite. This licence ends when Your Content is deleted, except for content already shared with other workspaces or required for backup, audit, or legal retention.

You are responsible for your right to share Your Content with the people you invite to a workspace and for configuring workspace permissions correctly.

Paid subscriptions are billed in advance through Stripe at the price, currency, interval, seat count, and plan tier shown at checkout. Subscriptions automatically renew at the end of each billing period at the then-current price for the same plan tier and seat count, unless you cancel before the renewal date or we terminate the subscription as set out in these Terms.

You can update payment method, manage seats, change plan, or cancel renewal via the Stripe customer portal accessible from the in-app billing surface. Cancellation takes effect at the end of the current paid period; you keep access until then. Plan changes (including seat count and tier) may apply prorations through Stripe in line with the policy displayed at the time of the change.

As a UK consumer, you may have a 14-day right to cancel the contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. By starting use of the BrainLoot digital service immediately after purchase, you agree that we begin supplying the digital content within the 14-day period and you acknowledge that you lose your right to cancel once the digital content is supplied.

Outside that statutory window, fees are non-refundable except where required by law (for example, if the service is not as described under the Consumer Rights Act 2015), where a duplicate or wrong-amount charge occurred, or where we agree a discretionary refund. Operational details are in the Refund and Cancellation Policy.

We aim to keep BrainLoot available 24/7 but do not guarantee uninterrupted operation. Without a written service level agreement, no specific uptime is promised. We may carry out maintenance, change features or plan limits, and discontinue or migrate parts of the service. Where a change materially reduces the value of a paid plan you have already paid for, we will give reasonable advance notice and, where appropriate, a pro-rated refund of the unused portion.

We may suspend or terminate your account or any subscription with notice (or, where the breach is serious or the law requires, immediately and without notice) if you breach these Terms, if your payment method fails and is not corrected, if your use threatens the security or stability of the service, or if we are required to do so by law or a competent authority.

You may close your account at any time by deleting it from the Profile panel or by emailing support@brainloot.app. Sections that by their nature should survive termination — including ownership of content, liability, indemnity, governing law, and dispute resolution — will continue to apply.

BrainLoot, the BrainLoot brand, the website, the underlying software, and the visual design are owned by BrainLoot or its licensors. These Terms grant you a personal, non-transferable, revocable licence to use the service in line with the plan you have purchased. They do not transfer any of our intellectual property rights to you.

Nothing in these Terms limits liability that cannot be limited by law — including liability for death or personal injury caused by negligence, fraudulent misrepresentation, or your statutory rights under the Consumer Rights Act 2015.

Subject to that, our total liability to you in any 12-month period is capped at the greater of (a) the fees you paid us in the 12 months immediately preceding the event giving rise to the claim, and (b) £50. We are not liable for indirect, special, or consequential losses, loss of profit, loss of revenue, loss of business, or loss of data beyond our reasonable control.

You agree to keep your own backups of important data using the Export feature in the Profile panel.

If you use BrainLoot for business purposes, you agree to indemnify and hold harmless BrainLoot from third-party claims arising from your breach of these Terms, your unlawful use of the service, or Your Content infringing the rights of a third party. This section does not apply to consumer use.

We may update these Terms from time to time. The effective date at the top of the page indicates the current version. Material changes will be notified by email or in-product banner before they take effect. Your continued use after the effective date confirms your acceptance of the updated Terms.

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute or claim, except that consumers resident in another part of the United Kingdom may bring proceedings in their local courts where the law gives them that right.

If any term is found unenforceable, the rest stays in force. Our failure to enforce a right is not a waiver of that right. You may not transfer your account or these Terms without our prior written consent. We may transfer or assign these Terms to a successor in interest in the BrainLoot business. These Terms — together with the Privacy Notice, Cookie Notice, and Refund Policy — are the entire agreement between us about the service.